Service in the City

                                                                                                                                        
Any professional services provider faces the following key issues:

  • Recruiting, retaining and developing the talent required to deliver and exceed client expectations
  • For teams at all levels to understand and want to fulfil the needs of the client through the provision of a ‘one team’ approach that is recognised by the client and adds value to their service
  • Delivering ‘five star service’ (often articulated and rarely delivered)
  • Communicating and consulting with the workforce
  • Providing leadership – at all levels

Our vast experience within the hospitality industry has allowed us to design a number of specialist programmes which help professional services businesses - Service in the City. By taking lessons from five star establishments we enable large organisations to drive a culture of service excellence.

From front of house to post-room, IT support to engineers, switchboard and call centres; our programmes ensure a clear return on investment through improved customer satisfaction, contract retention and growth, enhanced reputation, increased employee satisfaction, motivation and productivity and reduced labour turnover.

All programmes can be delivered as a series of 90 minute learning bites, half day or full day sessions. They can be designed to fit with your organisation and adapted to suit each department; providing a consistent message and vision. Best practice examples and down to earth exercises ensure there are real benefits for both business and individual.

To find out more, please contact us