News / Information / Talent toolbox benchmark report

Talent toolbox benchmark report

Every October we put together a summary of some of the statistics from the year’s talent toolbox reporting. Talent toolbox is our award winning web-enabled talent management system.

Some of the highlights include:

The ’Happy scale’ a rating of how happy people are in their job. This is a good indicator of the general ‘health of an orgainsation and can be compared year on year or group against group. For the purposes of comparison, we add together the figures of who scored 8-10 (those considered to be very happy or extremely at work). In 2007 and 2008 this remained constant at 75%, and in 2009 this was 53%. This is a significant drop though it’s good news that despite economic pressures and working through much change, over 50% are still feeling very positive about their place of work.

Training Needs: The top three training needs in 2007 and 2008 were constant - IT, complaint handling and health and safety. In 2009 however, the top three training needs were Microsoft Excel/IT skills, health & safety and ‘other’ i.e. a range of specific skills closely related to the individual. This may be indicative of the fact that the talent toolbox user base has broadened out of hospitality into a variety of different disciplines.

Our roots lie within the hospitality industry on the basis that this was traditionally an industry with high labour turnover and many people challenges. Due to our success as documented by many case studies, talent toolbox is now sought by organisations within other service industries. This year we thought it would be interesting to compare the results from the hospitality companies which still make up 68% of our talent toolbox user numbers / client base with all of the non-hospitality companies to see what the trends are and whether there are differences. The results make for interesting reading:

Company strengths 2009:

For the top 3 company strengths hospitality scored very differently from other industries who use talent toolbox:

Company has exciting challenges

Training and development

Products and services

Non-hospitality

Commitment to clients

Colleagues

Product and services

Although both groups place Products and Services in their top three, the other two strengths are quite different for hospitality compared to others. The hospitality people place great value on exciting challenges and great training and development (many use learnpurple!), whereas other companies placed a higher value on their colleagues and commitment to clients.

The second half of the report is concerned with Trends and will be reported in the January edition of our ‘Purple’ newsletter. The talent toolbox annual report is available free for to talent toolbox users or priced £25 for others from sam@learnpurple.com

5 November 2009