Telling it straight – how to give and take feedback without offence

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Details:

Title:
Telling it straight – how to give and take feedback without offence
Price:
£90+VAT per person (3 credits)
Date:
23 May 2012
Time:
2.00pm - 3.30pm
Address:
Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE

Most people need to be liked and rather than rock the boat, can tend to keep opinions to themselves; especially in times of conflict. This can have a detrimental impact; causing potential issues to escalate, leading to difficult conversations. This interactive session looks at building confidence amongst delegates; providing essential techniques to help them be more assertive in the workplace.

Includes:

  • Passive, aggressive and assertive behaviour – what’s the difference?
  • Fork handles or four candles – avoiding confusion through clear communication
  • The three C’s technique – calm, confident and credible
  • Creating the boundaries - outlining the non-negotiables, sticking to them, feeling good about it and gaining respect by doing it


We also recommend:
London: EI: more valuable than IQ - the vital skill of gaining confidence and control over emotions [23 May 2012] London: Understanding others - gain the most from relationships and create powerful, productive alliances [23 May 2012] London: Getting stuff done - making things happen through self-discipline [23 May 2012]

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