Conflict management - Level 1

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Details:

Title:
Conflict management - Level 1
Price:
£180+VAT per person (6 credits)
Date:
05 July 2012
Time:
9am - 1pm
Address:
St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF

One of the hardest skills for any manager to master is ensuring consistency in the workplace whether it be through service delivery or from the working relationships of your people. It is a fact of life that conflict can occur on many levels during any typical week. This course equips managers with the tools to understand, manage and resolve conflict personally and within their teams.

Includes:

  • Understanding conflict, costs, benefits, outcomes, types and possible causes
  • Ways of resolving conflict, strategies and resolution styles and the four stage process
  • Coping strategies and the psychology behind conflict and its effect on your organisation
  • Mediation - effective tools, when to use


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