Enhancing performance – effective management to create high performing teams
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Details:
- Title:
- Enhancing performance – effective management to create high performing teams
- Price:
- £90+VAT per person (3 credits)
- Date:
- 31 October 2012
- Time:
- 3.45pm - 5.15pm
- Address:
- Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE
Ensuring people consistently work to high standards and meet goals is a key concern for leaders. This session ensures attendees understand what’s important and are equipped with the skills in order to deliver great performance; quickly and effectively.
Includes
- Setting the agenda – being clear about what a good job looks like
- Being constructive – making what’s said count and delivering it positively
- SMARTER – goal setting with SMARTER objectives in mind
- Recognising excellence – using low-cost / no-cost incentives and rewards
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- Managing conflict - create team harmony and productivity
Managing conflict - create team harmony and productivity
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Details:
- Title:
- Managing conflict - create team harmony and productivity
- Price:
- £90+VAT per person (3 credits)
- Date:
- 31 October 2012
- Time:
- 2.00pm - 3.30pm
- Address:
- Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE
Conflict can have a detrimental effect on productivity, service and relationships. Mastering the necessary knowledge and skills to understand, prevent and diffuse conflict in an appropriate manner will make a positive impact on morale and business results. This session will provide leaders with the tools and confidence to deflect any negative situation.
Includes
- Conflict – understanding where it comes from
- Body language basics – identifying the signs and self-awareness
- Collaboration – working together to achieve a positive result
- Controlling emotions – ensuring trust and respect remain for all
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- Effective time management - working smarter to get things done
Effective time management - working smarter to get things done
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Details:
- Title:
- Effective time management - working smarter to get things done
- Price:
- £90+VAT per person (3 credits)
- Date:
- 31 October 2012
- Time:
- 12 noon - 1.30pm
- Address:
- Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE
The key to getting stuff done, achieving objectives and goals is discipline and smart time management. This highly interactive session delivers methods for good planning and organisation; alongside task prioritisation to help leaders avoid stress and make what may at first appear to be unachievable, achievable.
Includes
- Assertiveness – having the confidence to say no without offence
- Do-able deadlines – making them work for you
- Procrastination – how to stop it being the thief of time
- Efficient working –working smarter, not harder; making it happen
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- Impact and influencing skills - creating a positive impact through effective communication
Impact and influencing skills - creating a positive impact through effective communication
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Details:
- Title:
- Impact and influencing skills - creating a positive impact through effective communication
- Price:
- £90+VAT per person (3 credits)
- Date:
- 31 October 2012
- Time:
- 10.15am - 11.45am
- Address:
- Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE
Successful leaders know how to use language in order to positively impact their teams and others. By gaining a full understanding of individuals’ core drivers and using this information in their methods, delegates can improve their approach not only when managing the team but when selling, persuading and presenting.
Includes
- Motivational drivers – uncovering motivations and using to your advantage
- Profiling jigsaws –gaining a fuller people understanding
- The big C – effective communication for the right situation
- Presenting confidently – tools and techniques to make a positive impact
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- Manage and motivate - building teams to achieve greater results
Manage and motivate - building teams to achieve greater results
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Details:
- Title:
- Manage and motivate - building teams to achieve greater results
- Price:
- £90+VAT per person (3 credits)
- Date:
- 31 October 2012
- Time:
- 8.30am - 10am
- Address:
- Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE
Understanding a team and motivating them towards optimum performance is an ongoing challenge. This session looks at what drives individuals; discovering ‘what makes them tick’ and offers practical, yet powerful techniques, to help leaders motivate their teams to achieve greater results.
Includes
- Relationship awareness - using the SDI tool to gauge own and others’ behaviour
- Working together – moving forward as a team; developing as you go
- The PMD method – achieving through praise, motivation and delegation
- Providing feedback – making it open, honest and ongoing
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- Brand you- creating an impact and expressing a ‘constant state of excellence’
Brand you- creating an impact and expressing a ‘constant state of excellence’
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Details:
- Title:
- Brand you- creating an impact and expressing a ‘constant state of excellence’
- Price:
- £90+VAT per person (3 credits)
- Date:
- 23 May 2012
- Time:
- 3.45pm - 5.15pm
- Address:
- Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE
As every walk of life becomes more crowded; standing out and setting an example is the only way to get ahead. Creating a personal brand identity is a key way to achieve this; allowing delegates to live and breathe their own brands in line with the company vision. This session works to develop confidence, style and poise; providing the tools and techniques to create personal difference and constantly ‘wow’ others.
Includes:
- Brand you – becoming a personal brand and why it matters
- Your USPs – identifying your key qualities and taking advantage of them
- Marketing yourself - standing out from the crowd through image and communication
- Moments of truth – knowing where you make an impact in the context of work and enhancing these points
We also recommend:
London: EI: more valuable than IQ - the vital skill of gaining confidence and control over emotions [23 May 2012]
London: Understanding others - gain the most from relationships and create powerful, productive alliances [23 May 2012]
London: Getting stuff done - making things happen through self-discipline [23 May 2012]
London: Telling it straight – how to give and take feedback without offence [23 May 2012]
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- Telling it straight – how to give and take feedback without offence
Telling it straight – how to give and take feedback without offence
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Details:
- Title:
- Telling it straight – how to give and take feedback without offence
- Price:
- £90+VAT per person (3 credits)
- Date:
- 23 May 2012
- Time:
- 2.00pm - 3.30pm
- Address:
- Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE
Most people need to be liked and rather than rock the boat, can tend to keep opinions to themselves; especially in times of conflict. This can have a detrimental impact; causing potential issues to escalate, leading to difficult conversations. This interactive session looks at building confidence amongst delegates; providing essential techniques to help them be more assertive in the workplace.
Includes:
- Passive, aggressive and assertive behaviour – what’s the difference?
- Fork handles or four candles – avoiding confusion through clear communication
- The three C’s technique – calm, confident and credible
- Creating the boundaries - outlining the non-negotiables, sticking to them, feeling good about it and gaining respect by doing it
We also recommend:
London: EI: more valuable than IQ - the vital skill of gaining confidence and control over emotions [23 May 2012]
London: Understanding others - gain the most from relationships and create powerful, productive alliances [23 May 2012]
London: Getting stuff done - making things happen through self-discipline [23 May 2012]
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- Getting stuff done - making things happen through self-discipline
Getting stuff done - making things happen through self-discipline
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Details:
- Title:
- Getting stuff done - making things happen through self-discipline
- Price:
- £90+VAT per person (3 credits)
- Date:
- 23 May 2012
- Time:
- 12 noon - 1.30pm
- Address:
- Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE
Successful people set goals and make them happen. The key to achieving this is being incredibly organised; planning, managing time and appropriate delegation. Through a range of interactive methods, this session will help delegates identify areas of improvement, ensuring they have the focus and drive to become a master of self-management.
Includes:
- Urgent vs important – prioritising effectively to get stuff done
- Chunking down –breaking down the big tasks into manageable chunks
- Clock watching – discovering the best methods for you to manage your time
- The art of delegation- how to divest responsibility and authority to another
We also recommend:
London: EI: more valuable than IQ - the vital skill of gaining confidence and control over emotions [23 May 2012]
London: Understanding others - gain the most from relationships and create powerful, productive alliances [23 May 2012]
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- Understanding others - gain the most from relationships and create powerful, productive alliances
Understanding others - gain the most from relationships and create powerful, productive alliances
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Details:
- Title:
- Understanding others - gain the most from relationships and create powerful, productive alliances
- Price:
- £90+VAT per person (3 credits)
- Date:
- 23 May 2012
- Time:
- 10.15am - 11.45am
- Address:
- Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE
This second emotional intelligence session explores how others function, what causes specific reactions and how to choose the right response. People are complex beings who need to be handled with care, consideration and assertiveness; therefore the ability to read an individual emotionally is highly beneficial. Delegates will learn how others work, helping them create more trusting, lasting and productive allegiances with clients, colleagues and others – ensuring profitability.
Includes:
- Recognising the hot spots – pre-empting and preventing conflict
- Understanding reactions – what makes people react in certain ways and dealing with it
- Stepping in their shoes – empathising with the situation to support relationship management
- Diversity – welcoming difference and using it to best effect
We also recommend:
London: EI: more valuable than IQ - the vital skill of gaining confidence and control over emotions [23 May 2012]
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- EI: more valuable than IQ - the vital skill of gaining confidence and control over emotions
EI: more valuable than IQ - the vital skill of gaining confidence and control over emotions
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Details:
- Title:
- EI: more valuable than IQ - the vital skill of gaining confidence and control over emotions
- Price:
- £90+VAT per person (3 credits)
- Date:
- 23 May 2012
- Time:
- 8.30am - 10am
- Address:
- Regents Park, Royal College of Physicans, 11 St Andrews Place, London, NW1 4LE
Emotional intelligence (EI) is a vast subject, covering an array of topics. This is why we’re dedicating two sessions to this area. This first looks at EI in relation to the individual’s own self; bringing compassion and humanity to work in order to be more effective. Learning to regulate emotional reactions and responses ensures delegates will become more controlled, less stressed and happier at work – all of which can improve productivity.
Includes:
- The ups and downs of emotions – recognising emotional signals and learning to manage in any situation
- Knowing attitude – understanding how attitude and behaviour influences choice and emotional reactions
- Confidence: where this comes from and how to gain it
- Self regulation - becoming a person others want to know and work with
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- Practical project management - an essential half-day for those wishing to get things done - Level 1
Practical project management - an essential half-day for those wishing to get things done - Level 1
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Details:
- Title:
- Practical project management - an essential half-day for those wishing to get things done - Level 1
- Price:
- £180+VAT per person (6 credits)
- Date:
- 05 July 2012
- Time:
- 2pm - 6pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
Project management is the discipline of planning, organising, securing, and managing resources to achieve specific goals. Once the domain of the ‘project manager’ , in today’s busy world, project management has to be managed alongside regular day-to-day activities; requiring specific skills and knowledge. This half-day, participant-led workshop provides the know-how; essential tools and techniques which enable delegates to be more effective in managing their project teams and in personally influencing progress and results. The session will also ensure that through superior planning, teams can deliver high quality business developments and improvements on time, within budget, over and over again.
Includes:
-
Creating a project which delivers - the five vital stages of project management
-
Understanding the team - building a project team which works
-
Balancing workloads - the differences between a real project and day-to-day activities
-
Who's doing it right - real life example of those who have got it right (and wrong!)
Inspirational leadership - Level 3
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Details:
- Title:
- Inspirational leadership - Level 3
- Price:
- £180+VAT per person (6 credits)
- Date:
- 11 October 2012
- Time:
- 2pm - 6pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
Great leaders inspire their teams towards business success, but what makes a great leader? What do people expect from their leaders? What actions can managers demonstrate to make a difference? This session works through essential facts, tools and techniques to improve any manager’s leadership style.
Includes:
- Leadership styles
- Leader vs manager
- Positive thinking and the state of excellence
- Traits of successful managers
Train the trainer - Level 3
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Details:
- Title:
- Train the trainer - Level 3
- Price:
- £180+VAT per person (6 credits)
- Date:
- 11 October 2012
- Time:
- 9am - 1pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
Delegates will learn how to plan and implement effective learning, whether one-to-one or in groups, and engage those around them. They will understand how to use development to motivate individuals and teams, ensuring information is memorable and has the required impact.
Includes:
- Techniques to make learning and ideas exchange fun
- Motivating and effecting learning
- The principles of accelerated learning
- Planning and delivering a development session
Time management - Level 2
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Details:
- Title:
- Time management - Level 2
- Price:
- £180+VAT per person (6 credits)
- Date:
- 22 November 2012
- Time:
- 2pm - 6pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
Delegates will learn to plan and organise in a reactive, multi-task environment to achieve greater productivity, composure and balance.
Includes:
- How to get things done and to deal with time thieves and interruptions
- Achieving the deadline and managing productivity
- Diary, desk and duty management
- Working smarter, not harder
Impact and influencing - Level 2
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Details:
- Title:
- Impact and influencing - Level 2
- Price:
- £180+VAT per person (6 credits)
- Date:
- 13 September 2012
- Time:
- 2pm - 6pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
Delegates will gain an understanding of people profiling and how to use effective language and techniques in a wide variety of situations.
Includes:
- Motivational drivers
- Profiling jigsaw
- Tools and techniques for putting the message across
- Effective communication whatever the situation
Assertiveness skills - Level 1
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Details:
- Title:
- Assertiveness skills - Level 1
- Price:
- £180+VAT per person (6 credits)
- Date:
- 14 June 2012
- Time:
- 2pm - 6pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
Most people want to be liked and therefore often keep opinions to themselves, especially in times of conflict. This, however, can have a detrimental impact on productivity; sometimes leading to difficult conversations. The ability to be assertive, therefore, plays a vital role in achieving a successful business environment. This interactive session builds confidence amongst delegates whilst providing essential techniques which enable them to become more assertive within the workplace.
Includes:
- Passive, aggressive and assertive behaviour – what’s the difference?
- Communicating clearly to avoid confusion
- The three C’s technique – calm, confident and credible
- Outlining boundaries and sticking to them
Manage and build successful teams - Level 1
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Details:
- Title:
- Manage and build successful teams - Level 1
- Price:
- £180+VAT per person (6 credits)
- Date:
- 06 December 2012
- Time:
- 2pm - 6pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
The benefits of investing time and effort in creating good team dynamics are proven. Delegates will learn the necessary theory and techniques for better team building and management.
Includes:
- Engaging the team
- Managing to best effect
- Prevention and dealing with team conflict
- Practical examples and case studies
Effective management - Level 1
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Details:
- Title:
- Effective management - Level 1
- Price:
- £180+VAT per person (6 credits)
- Date:
- 22 November 2012
- Time:
- 9am - 1pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
Through a broad overview of the ‘management essentials’, delegates will gain the basic skills required to help them become an effective manager.
Includes:
- Motivating a team
- Effective communication
- Relevance and appropriateness of management
- Conflict management
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- Manage as well as you cook - a half day for chefs covering the basics of great leadership - Level 1
Manage as well as you cook - a half day for chefs covering the basics of great leadership - Level 1
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Details:
- Title:
- Manage as well as you cook - a half day for chefs covering the basics of great leadership - Level 1
- Price:
- £180+VAT per person (6 credits)
- Date:
- 30 August 2012
- Time:
- 2pm - 6pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
Having become more accountable not only for leading, managing and supervising but also for the achievement and progression of their teams; every chef needs essential tools to ensure they’re equipped for success. This practical and highly interactive session will provide essential development covering the entire employee journey. The result? Techniques all chefs can use to ensure maximum levels of performance and motivation back in the workplace.
Includes:
- Getting it right from the start – recruitment and interviewing tips
- Keeping them happy – motivation techniques
- Growing the team – development and coaching skills
- Getting them back on track – feedback tools
Interview and selection - Level 1
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Details:
- Title:
- Interview and selection - Level 1
- Price:
- £180+VAT per person (6 credits)
- Date:
- 14 June 2012
- Time:
- 9am - 1pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
Selecting the right people is critical to retention, results and success. Delegates will learn how to structure, plan and carry out sound and consistent selection interviews, make the right decisions quickly, and ensure the correct follow up takes place.
Includes:
• Planning and structure
• Questioning techniques
• Probing and understanding
• Listening skills
We also recommend:
London: Conflict management - Level 1 [05 July 2012]
London: Manage and motivate - Level 1 [13 September 2012]
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- Online introduction to health & safety in the workplace certificate
Online introduction to health & safety in the workplace certificate
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Details:
- Title:
- Online introduction to health & safety in the workplace certificate
- Price:
- £30+VAT per person (1 credits)
- Time:
- n/a
A fun and effective way to ensure you have an understanding of the essentials of health and safety in the workplace.
It is vital to be up-to-date with health and safety training and to make sure every employee is trained to a safe level -not only is this key but also a legal requirement.
By successfully completing the programme and the final test (yes - there is a test!) you will obtain a certificate in 'Introduction to Health and Safety in the Workplace'.
We also recommend:
: Online food hygiene level 2 certificate []
Online food hygiene level 2 certificate
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Details:
- Title:
- Online food hygiene level 2 certificate
- Price:
- £30+VAT per person (1 credits)
A fun and effective way to ensure you have an understanding of the essentials of food hygiene.
As well as it being a legal requirement for all food handlers to have learning and development around food hygiene, this course is also a great way of increasing your skills and knowledge within this field.
By successfully completing the programme and the final test (yes there is a test!) you will obtain a certificate in 'Food Hygiene and Food Safety Level 2'.
We also recommend:
: Online introduction to health & safety in the workplace certificate []
Conflict management - Level 1
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Details:
- Title:
- Conflict management - Level 1
- Price:
- £180+VAT per person (6 credits)
- Date:
- 05 July 2012
- Time:
- 9am - 1pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
One of the hardest skills for any manager to master is ensuring consistency in the workplace whether it be through service delivery or from the working relationships of your people. It is a fact of life that conflict can occur on many levels during any typical week. This course equips managers with the tools to understand, manage and resolve conflict personally and within their teams.
Includes:
- Understanding conflict, costs, benefits, outcomes, types and possible causes
- Ways of resolving conflict, strategies and resolution styles and the four stage process
- Coping strategies and the psychology behind conflict and its effect on your organisation
- Mediation - effective tools, when to use
Manage and motivate - Level 1
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Details:
- Title:
- Manage and motivate - Level 1
- Price:
- £180+VAT per person (6 credits)
- Date:
- 13 September 2012
- Time:
- 9am - 1pm
- Address:
- St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF
Understanding a team and motivating them towards optimum performance is not always as easy as it seems. This workshop will provide practical yet powerful techniques to understand a team better by knowing ‘what makes them tick’. By understanding how individuals work, managers will be able to motivate them to achieve greater results.
Includes:
- SDI®, Relationship awareness tool
- Giving feedback and praise
- Motivation, delegation and getting results
- Team development