Assertiveness skills - Level 1

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Details:

Title:
Assertiveness skills - Level 1
Price:
£180+VAT per person (6 credits)
Date:
14 June 2012
Time:
2pm - 6pm
Address:
St James’s Park, Crowne Plaza London St James Hotel, 45-51 Buckingham Gate, London, SW1E 6AF

Most people want to be liked and therefore often keep opinions to themselves, especially in times of conflict. This, however, can have a detrimental impact on productivity; sometimes leading to difficult conversations. The ability to be assertive, therefore, plays a vital role in achieving a successful business environment. This interactive session builds confidence amongst delegates whilst providing essential techniques which enable them to become more assertive within the workplace.

Includes:

  • Passive, aggressive and assertive behaviour – what’s the difference?
  • Communicating clearly to avoid confusion
  • The three C’s technique – calm, confident and credible
  • Outlining boundaries and sticking to them


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