Maintaining Standards
Caterer & Hotelkeeper 3 August 2006 Page 43
"When I'm with my staff, they perform really well, but as soon as I'm away, standards slip. I own more than one outlet, so how can I maintain standards at all times even when I am not present?"
Questions and Answers
HCIMA
Robert Cook, chief executive of Malmaison Hotels, gives his views on life in the Hospitality industry
Laws of Motivation
Caterer & Hotelkeeper 15 June 2006 Page 27
It takes more than an annual fun day or Christmas bonus to inspire your staff and create a self-motivated, innovative and energetic team. So how do you start?
Critical Reviews
Caterer & Hotelkeeper 19 January 2006 Page 58
Approached in the right spirit, employee assessments needn't be viewed with dread by managers and employees alike.
Inteviewing Insight and Part-time and temporary workers
Clubhouse August 2005 Page 34
Dealing with Change
Club Mirror August 2005 Page
The Power Of Negotiation
Club Mirror March 2005
Training Days Worklife Improvement
Health Service Journal 24 Feb 2005 Page 25
Perk it Up
Foodservice Director Spring 2005 Page 52
Making e-learning work
Business Wales Jan 2005 Page 41
New Year Revolutions, Resolutions or More of the Same
Club Mirror Jan 2005
Disciplinary & Grievances
Club Mirror Dec 2004
The Big Impression
Careerscope, Springboard UK Sept 2004
Assertiveness
Careerscope, Springboard UK Sept 2004
